All digital course purchases are non-refundable. Students should review the course details, pricing, certificate information, support scope and training disclaimer before completing payment.
Digital Course Access
Once course access is assigned or a digital course order is processed, cancellation and refund requests will not be accepted.
Technical Access Issues
If a technical access issue occurs, students should contact support with their registered email, phone number and order details so the academy can verify the order and restore access where applicable.
Offline Practical Discussion
Offline practical options, if available, may have separate arrangements and should be discussed directly with the academy team before making any additional commitment.
Before You Purchase
Students are encouraged to ask questions through WhatsApp or email before enrollment if they are unsure about course fit, language support, certificate scope or learning requirements.
Practical Clarity
Additional platform notes
Failed or duplicate charge
A failed payment or suspected duplicate charge should be reported with the order reference. The academy can verify the transaction status and coordinate the appropriate technical or payment-gateway review.
Access support
A course-access problem is handled as a support request. After the order and student account are verified, the academy can restore eligible access or explain the next action.
Separate offline arrangements
Any offline workshop, travel, kit or venue arrangement that is not included in the digital course price should be confirmed separately before payment or attendance.